Returns Policy

Basic Returns Policy

At CJ Carpet Binding, we strive to ensure our customers are completely satisfied with their purchases. However, if you are not entirely happy with your order, we’re here to help. Please review our return policy below:

1. Eligibility for Returns

• Items must be returned within 30 days of receipt.
• To be eligible for a return, the item must be unused and in the same condition that you received it.
• Custom or bespoke products are non-refundable unless defective or damaged upon delivery
• 2. Non-Returnable Items
• Items that have been personalised or customised.
• Products that have been installed, cut, or altered from their original form.
• Gift cards or promotional items.

3. Initiating a Return

• Contact us at [insert email/phone number] to request a return.
• Provide proof of purchase (e.g., receipt or order confirmation).
• Once your return request is approved, we will provide instructions on how to proceed.

4. Return Shipping

• Customers are responsible for the cost of return shipping unless the product is defective or the wrong item was sent.
• Ensure items are packaged securely to prevent damage during transit. We recommend using a tracked service to ensure safe delivery.

5. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days to your original payment method.
• Please note that shipping costs are non-refundable.

6. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving the product. 

7. Damaged or Faulty Items

• If your item arrives damaged or defective, please contact us within 7 days of receipt.
• Provide photos of the damage or defect to help us process your claim quickly.

8. Contact Information

• For any questions regarding our return policy, please contact us at:
• – Email: info@cj-carpetbinding.co.uk
• – Phone: 0141 258 3020